LEGAL
INFORMATION
designproductionlab — Banegårdspladsen 4, 8000 Aarhus C, Danmark
Privacy Policy
Last updated: January 2026
1. Data Controller
The data controller responsible for your personal data is designproductionlab, registered at Banegårdspladsen 4, 8000 Aarhus C, Danmark. For any privacy-related inquiries, contact us at [email protected].
2. Data We Collect
We collect personal data that you voluntarily provide when using our services, including:
- Name and email address via contact forms
- Phone number when provided for project communication
- Project details and technical requirements submitted through inquiry forms
- Payment information processed through third-party providers (Stripe)
3. Purpose of Processing
Your personal data is processed for the following purposes:
- Responding to your inquiries and providing requested services
- Executing contractual obligations related to web development projects
- Processing payments securely through Stripe
- Communicating project updates, deliverables, and technical documentation
4. Legal Basis (GDPR Article 6)
We process your data based on: (a) your consent when you submit information via our forms; (b) performance of a contract when you engage our services; (c) our legitimate interest in responding to business inquiries.
5. Data Retention
Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected. Contact form submissions are retained for up to 12 months. Project-related data is retained for the duration of the engagement plus 24 months for legal compliance.
6. Data Sharing
We do not sell, rent, or trade your personal data. Data may be shared with: (a) Stripe for payment processing; (b) hosting providers for infrastructure services; (c) legal authorities when required by law.
7. Your Rights (GDPR Chapters II–III)
Under the General Data Protection Regulation, you have the right to:
- Access your personal data (Article 15)
- Rectify inaccurate data (Article 16)
- Request erasure of your data (Article 17)
- Restrict processing (Article 18)
- Data portability (Article 20)
- Object to processing (Article 21)
- Withdraw consent at any time (Article 7(3))
To exercise any of these rights, contact [email protected]. We will respond within 30 days.
8. International Transfers
Your data may be transferred to and processed in countries outside the European Economic Area. We ensure appropriate safeguards are in place, including Standard Contractual Clauses where applicable.
9. Data Security
We implement appropriate technical and organizational measures to protect your personal data, including encryption in transit (TLS/SSL), access controls, and regular security assessments.
10. Contact
For privacy-related inquiries: [email protected]
designproductionlab, Banegårdspladsen 4, 8000 Aarhus C, Danmark
Refund Policy
Last updated: January 2026
1. General Policy
designproductionlab operates on a milestone-based payment structure. Refunds are evaluated based on the project stage at the time of cancellation request.
2. Pre-Development Cancellation
If you cancel before any development work has commenced, you are entitled to a full refund minus any administrative processing fees.
3. In-Progress Projects
For projects currently in development, refunds are calculated proportionally based on completed milestones. Work delivered and accepted is non-refundable.
4. Completed Projects
Upon delivery and acceptance of the final project, refunds are not available. However, we provide a 30-day post-launch support period to address any issues related to the delivered scope.
5. Disputes
If you believe a refund is warranted, contact [email protected] with your project details. We will review your request within 14 business days.
Terms of Service
Last updated: January 2026
1. Agreement
By engaging the services of designproductionlab (Banegårdspladsen 4, 8000 Aarhus C, Danmark), you agree to these Terms of Service. These terms govern all web development, design, and consulting services provided.
2. Scope of Work
All project deliverables, timelines, and pricing are defined in the individual project proposal or statement of work. designproductionlab reserves the right to adjust timelines if client-provided materials are delayed.
3. Payment Terms
- Invoices are due within 14 days of issue date
- Payments are processed via Stripe through our secure payment link
- Late payments may incur a 2% monthly administrative fee
- Project work may be paused if payments are overdue by more than 30 days
4. Intellectual Property
Upon full payment, all intellectual property rights for the delivered project are transferred to the client. designproductionlab retains the right to display the work in portfolios and case studies unless otherwise agreed in writing.
5. Confidentiality
Both parties agree to maintain confidentiality regarding project details, proprietary information, and business data shared during the engagement.
6. Limitation of Liability
designproductionlab's total liability shall not exceed the total fees paid for the specific project. We are not liable for indirect, incidental, or consequential damages.
7. Termination
Either party may terminate the agreement with 14 days written notice. Upon termination, the client is responsible for payment of all work completed up to the termination date.
8. Governing Law
These terms are governed by the laws of Denmark. Any disputes shall be resolved in the courts of Aarhus, Denmark.
9. Contact
For questions regarding these terms: [email protected]
designproductionlab, Banegårdspladsen 4, 8000 Aarhus C, Danmark, +45 30 14 92 68